Career Highlights
Achivements in numbers
$10M+
Product revenue (Navigos))
80+
Countries reached (CVTailor)
10M+
MAU milestone (Zalo)
B2B SaaSAI productsGrowth
👷♂️Product Manager • 💻AI & B2B SaaS • 📍Cambridge, UK
Self-starter product builder. Turns messy problems into shipped outcomes.
Built and scaled products across AI, legal tech, HR tech, and platforms. Delivered $10M+ in yearly product revenue and shipped ML/LLM features in regulated markets.
- • Develop Critical Mention, the fastest-growing product within Onclusive’s ecosystem.
- • Delivered a rebranding project in the first 60 days.
- • Implemented a new usage tracking + data gathering system to constantly collect users’ feedback.
- • Run the only Product–UX monthly report, bringing tracking insights to improve design quality and support leadership decisions.
- • Sole conductor of user surveys, online interviews, and other UX research.
- • Lead infrastructure migration, LLM, and rebrand projects; mentor a junior Product Manager.
RebrandTrackingUX reportingLLM
- • Developed and managed the entire product lifecycle from ideation to launch (50+ user interviews).
- • Leveraged LLM recommendations with advanced prompts + customised training data.
- • Reached users from 80+ countries, with 70+ active users after 2 months (no marketing).
- • Provided free CV review services to nearly 100 people from 10 different countries in less than 6 months.
LLM0→1User research
Work experience
Roles and impact highlights — measurable outcomes, shipped systems, and scaled products.
- • Integrated advanced ML features into LexisNexis’s legal database, enhancing NLP search within Microsoft Office 365 in regulated/GDPR markets.
- • Led global development projects with cross-functional teams across the US, UK, and Canada (workflow enhancement, doc processing/management, proofreading, recommendations).
- • Coordinated marketing, sales, and technical teams across time zones to deliver launches on time and within budget.
- • Optimized workflow + decision-making processes, reducing development timelines by ~30%.
- • Improved legal document proofreading accuracy/efficiency by 50%+ for 120+ law clients using in-house ML models.
NLPOffice 365RegulatedGlobal teams
- • Delivered multiple roadmaps (HRIS, job board, ATS) and provided product vision/strategy guidance to the Board.
- • Used SQL + Python, tracking, A/B testing, and qualitative research to drive decisions; contributed to #1 job search app in Vietnam (2020).
- • Built new services surpassing revenue forecasts by ~80%, accounting for ~30% annual revenue (~$7M+).
- • Partnered with marketing to execute campaigns delivering 100%+ ROI.
- • Recruited and led associates/interns on Product Management and Machine learning initiatives, reducing operational costs by 20%+ annually; replaced a $50k/year vendor with in-house NLP systems.
Recruitment TechGrowthA/B testingSaaSHR techScrum
- • Ran user research using SQL/data modeling/tracking; 10+ user interviews/week for discovery + usability testing.
- • Managed optimization + marketing strategies that drove leading app store positions and top-3 MAU among F&B business apps in Vietnam.
- • Automated business analytics/reporting → 50% reduction in operational costs.
- • Improved support processes → 50%+ reduction in resolution time.
- • Built automation/process improvements boosting sales productivity by 70% for 2000+ salespeople.
DiscoveryAutomationOps efficiencySaaS
- • Launched Zalo Business Platform with cross-functional teams.
- • Grew Zalo Official Accounts to 10M+ monthly active users.
- • Doubled traffic and revenue for ZingMP3 VIP subscriptions in 3 months.
OTT PlatformGrowthSubscriptionsCRM
Awards and Certifications
Honors & awards
Awards from organisations and competitions
- • Gold — MMA Smarties Vietnam (2017): Best CRM Solution (with FE Credit Vietnam)
- • Bronze — MMA Smarties APAC (2017): Best CRM Solution (with FE Credit Vietnam)
- • Product Excellent Award — LexisNexis UK (2023): Lexis Create release + improvements.
- • Service Hero Award — Navigos Group (2021): training + strengthening consultants’ tech knowledge
MMA SmartiesLexisNexisNavigos
Certifications
Education in various fields
- • Building AI Products with OpenAI — Uplimit (2024)
- • LLMOps: Building Real-World LLM Apps — Udacity & Comet (2024)
- • PSPO II — Scrum.org (2020)
- • Data Analysis with Python — Nordic Coder (2019)
OpenAILLMOpsScrum
About me
How I work
Principles
• Tight feedback loops: talk to users, inspect data, form a hypothesis, test, ship, repeat. • Data oriented: champion tracking tools and data, only work with real user feedback, fully data-aware decision making. I optimise for clarity, speed, and outcomes that survive contact with reality.
DiscoveryDataExecution
Education
Education background
- • MSc Economics of Intl. Finance and Trade — University of East Anglia (2014–2015)
- • BSc Economics — University of Kent (2011–2014) • Co-founder of Vietnamese Society
UEAKentEconomics
Other experience
Volunteering and Other experience
Principles
MentoringEducationVolunteering